- Experience in retail, manufacturing, logistics, or supply chain domains.
- Hands-on experience with Sterling, Gentran, OpenText, Axway, or similar B2B tools.
- CIC knowledge will be an added advantage.
- Relevant integration, cloud, or ERP certifications.
Behavior Competencies
Initiative & Innovation- Ability to be proactive and develop new ideas
Level 3: Creativity- Analyzes anomalies and develops appropriate solutions. Creates new ideas and concepts considering a broad range of internal and external parameters.
Leadership & Management- Ability to work within or lead a team
Level 2: Team Leadership- Is the driving force in a team, spreading enthusiasm. Can lead a small team for a limited period and specific responsibility.
Planning & Organization- Ability to manage tasks and activities
Level 2: Scheduling- Independently schedules and resources complex work. Prioritizes in coherence with team and project objectives, flagging risks proactively.
Customer Focus- Ability to manage relationships with customers
Level 3: Customer Care- Ensures customers' real and perceived needs are considered in the delivery of products and services.
Interpersonal Communication- Ability to communicate effectively with people
Level 3: Assertive Influence- Confidently influences others through assertiveness while taking their points of view into account. Considers cultural references through interpersonal communication.
Achievement Focus- Ability to achieve objectives
Level 3: Decision Making- Makes decisions at the appropriate time, taking into account priorities, constraints, and available information.
Solution Finding- Ability to analyze situations and find accurate solutions
Level 3: Conceptual Thinking- Acquires understanding of the underlying issues in complex situations by relating them to simpler concepts, models, or previous experiences.
People Focus- Ability to account for the human factor
Level 2: Efficiency of Staff- Actively models stress management and positive team dynamics. Surfaces and de-escalates tensions early.
AI Fluency
Embeds AI into the delivery lifecycle: uses AI to identify risk patterns across projects, generate tailored customer-facing materials, and automate recurring reporting. Has built reusable AI-assisted templates the broader PS team relies on.
Use AI to improve delivery, reporting, risk identification, and customer documentation. Build reusable AI-assisted assets while complying with company AI policies.
Why Cleo
Join. Grow. Lead the Future of Supply Chain.
At Cleo we don't just manage supply chains — we orchestrate them. You'll be empowered to drive transformation, deliver excellence, and shape the future of global operations. Whether you're joining us from outside or growing within, this is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth.