- 10+ years designing complex, data-rich enterprise applications, with a track record of simplifying challenging workflows into intuitive, high-impact experiences.
- Experience designing adaptive AI-infused experiences that combine intelligent guidance, automation, conversational workflows, and decision-support capabilities while preserving usability, explainability, user agency, and operational trust. Strong demonstrated curiosity, strategic thinking, and learning agility are valued where direct experience may be limited.
- Experience leading UX for meaningful product areas or initiatives, influencing direction across product, engineering, and design.
- Portfolio demonstrating end-to-end product thinking — from problem framing and user insight through to shipped outcomes.
- Strong systems thinking, with the ability to understand and design within complex technical domains (e.g., integrations, data platforms, supply chain systems).
- Ability to navigate ambiguity and define clear experience direction, translating loosely defined problems into actionable design strategies.
- Experience integrating user research and product data into decisions, combining qualitative and quantitative inputs to drive outcomes.
- Deep collaboration with engineering teams, influencing trade-offs and ensuring high-quality implementation in iterative environments.
- Strong communication and influencing skills, with the ability to articulate rationale and align cross functional stakeholders.
- High bar for craft and detail, delivering polished, cohesive experiences that balance usefulness, usability, and visual quality.
Behavior Competencies
Initiative & Innovation- Ability to be proactive and develop new ideas
Level 3: Creativity- Analyzes anomalies and develops appropriate solutions. Creates new ideas and concepts considering a broad range of internal and external parameters.
Leadership & Management- Ability to work within or lead a team
Level 2: Team Leadership- Is the driving force in a team, spreading enthusiasm. Can lead a small team for a limited period and specific responsibility.
Planning & Organization- Ability to manage tasks and activities
Level 2: Scheduling- Independently schedules and resources complex work. Prioritizes in coherence with team and project objectives, flagging risks proactively.
Customer Focus- Ability to manage relationships with customers
Level 3: Customer Care- Ensures customers' real and perceived needs are considered in the delivery of products and services.
Interpersonal Communication- Ability to communicate effectively with people
Level 3: Assertive Influence- Confidently influences others through assertiveness while taking their points of view into account. Considers cultural references through interpersonal communication.
Achievement Focus- Ability to achieve objectives
Level 3: Decision Making- Makes decisions at the appropriate time, taking into account priorities, constraints, and available information.
Solution Finding- Ability to analyze situations and find accurate solutions
Level 3: Conceptual Thinking- Acquires understanding of the underlying issues in complex situations by relating them to simpler concepts, models, or previous experiences.
People Focus- Ability to account for the human factor
Level 2: Efficiency of Staff- Actively models stress management and positive team dynamics. Surfaces and de-escalates tensions early.
AI Fluency
AI fundamentally changes how they engineer: defaults to AI-first approaches where appropriate and has built workflows, tooling, or practices that improve output beyond just themselves. Demonstrates strong judgment about tradeoffs and failure modes.
Uses AI tools to accelerate research synthesis, ideation, wireframing, content generation, prototyping, and documentation while maintaining ownership of quality and outcomes. Understands how to design AI-assisted workflows, recommendations, automation, conversational interfaces, and decision-support experiences. Can define scalable UX patterns for AI-native enterprise experiences balancing intelligence, trust, explainability, and user control.
Why Cleo
Join. Grow. Lead the Future of Supply Chain.
At Cleo we don't just manage supply chains — we orchestrate them. You'll be empowered to drive transformation, deliver excellence, and shape the future of global operations. Whether you're joining us from outside or growing within, this is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth.