Machine Learning Engineering Intern
Cresta, Toronto, Canada (Hybrid)
The role
At Cresta, the Knowledge Assist (KA) team develops AI solutions for the contact center industry, focusing on improving agent productivity by providing access to the right knowledge at the right time.
What you will do
- Design, develop, and deploy Cresta’s KA solutions and proprietary models.
- Focus on practical AI challenges such as improving reasoning, and evaluation in real-world scenarios.
- Collaborate with cross-functional teams including front-end and back-end software engineers to integrate KA solutions into Cresta’s customer solutions.
- Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases.
- Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s KA.
- Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems.