Software Engineer - Generative AI & ML, Customer Systems
Apple, Austin, Texas
The role
The Customer Support AI team is responsible for building multi-turn, conversational, agentic applications and frameworks to support Apple customers across numerous lines of business. You’ll be contributing hands on to a team that consists of engineers, data scientists & researchers to enhance a multi-modal, multi-agent platform with a key focus on incorporating research to improve, latency, cost and customer experience. This is an incredible opportunity to contribute innovation & research to a well established generative AI platform within Apple. There is a huge amount of opportunity and growth within this space!
What you need
4+ years of hands-on experience in ML, backend engineering, data engineering 1 year plus of hands-on experience in training, fine-tuning, or evaluating LLMs Proficiency in machine learning libraries (transformers, datasets). Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience.