Solutions Engineer

D2L, United States +1

The role

As a D2L Solutions Engineer, you'll spend every day helping those around you get the most out of D2L products and services. You'll help prospective clients and educators by learning about their unique needs and proposing solutions including D2L products and services to meet those needs. Your passion for teaching and learning makes people want to open up to you, and your expertise in learning technology and how to accomplish nearly anything using the D2L platform makes you a trusted advisor.

You're excited to speak to everyone from students and instructors to a CIO, Professors, Vice Chancellors or Chancellors, and your demos and presentations provoke gasps of amazement, if not outright applause.

What you need

3+ years' experience as a Brightspace user either as an administrator or an instructor having used the platform extensively.
Acumen with Artificial Intelligence tools.
Experience in a higher education institution in an edtech role will be advantageous.

All jobs

Solutions Engineer

D2L, United States +1

The role

What you need

3+ years' experience as a Brightspace user either as an administrator or an instructor having used the platform extensively.
Acumen with Artificial Intelligence tools.
Experience in a higher education institution in an edtech role will be advantageous.

How You'll Make an Impact

Become a hands-on expert in the Brightspace platform. You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit.
Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment.
Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table, university faculty in a lecture theatre or HR and L&D professionals piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary.
Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations.
Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potential customizations they may require.
Provide feedback to product management teams regarding use cases and trends in the field.
Create technical documentation and materials as required for your prospects.
Be the conduit through which internal SMEs are contacted and engaged in sales opportunities.
Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST.
Engaging in proposal writing – review requirements, identify optimal product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses
Work with Customer Success and Account Management teams to help existing customers understand Brightspace features, supported configurations, product behavior, and available workarounds.
Provide focused product demonstrations, feature guidance, and adoption support when customers need more expertise than the Customer Success team can provide.
Help customers adopt Brightspace through webinars, office hours, reusable demonstrations, adoption campaigns, and other customer-facing resources.
Review requests involving system architecture, integrations, reporting, automation, implementation planning, or technical governance, and redirect clients to the appropriate specialists in Professional Services, Support, or Product.
Work with internal teams to prioritize, coordinate, and assign customer adoption and technical support requests as distinct activities from presales responsibilities, such as sales presentations and opportunity support.

Solutions Engineer

The role

What you need

Solutions Engineer

The role

What you need

How You'll Make an Impact

Pay and benefits

Why we're awesome

About D2L

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