Senior Software Engineer II - Billing Engineering
DigitalOcean, Bengaluru +1
The role
The Billing Engineering team is responsible for managing a broad and complex platform, with a range of functions, comprising 70 services. As DigitalOcean continues its rapid growth and moves upmarket, the demands on the platform have significantly increased. This team will focus on operational enablement for the business and our customers, by focusing on platform resiliency and operational excellence.We are seeking highly motivated and skilled engineers in Bengaluru.
You will play a critical role in ensuring the smooth operation of our control plane platform, providing technical support, managing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth.
What you will do
- Triage: Review and resolve escalated support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the second line of support for incoming bug reports from customers and first line of support for internal stakeholders.