Client Success Manager, Platform

Dorsia is seeking a Client Success Manager, Platform to own onboarding and ongoing success for the hospitality partners and private member clubs that run on Dorsia's technology through our hospitality platform. Our operating system gives operators the AI infrastructure, CRM, and member tooling built at Dorsia, deployed under their own brand and powered by Dorsia. This is the first client success hire dedicated to the platform, and the function is distinct from our restaurant and events client success teams.

The Client Success Manager, Platform takes each account at contract signing and carries it through kickoff, implementation, and on-site enablement into an ongoing platform relationship. Within the first three months, this person will build the platform training library, including video walkthroughs and a knowledge base, that becomes the standard for every onboarding that follows. The role works closely with the platform, product, engineering, and partnerships teams, and requires regular travel to client properties.