Forward Deployed Engineer

In this role, you will work across strategic customer accounts to help Dropzone become more trusted, accurate, and embedded in day-to-day security operations. You will work directly with customers, TAMs, Product, Engineering, and security stakeholders to understand each customer’s workflows, policies, escalation paths, exceptions, analyst expectations, and operational goals.

This is not a traditional implementation manager role, and it is not a replacement for the TAM. The TAM remains the primary owner of the customer relationship and account management motion. The FDE is not the primary account manager or ticket triage owner. Instead, the Forward Deployed Engineer provides deeper technical and operational support behind the scenes and, when appropriate, directly with customers during onboarding, optimization, large-scale pilots, or high-priority account work.

You should expect direct customer interaction in this role, especially with strategic customers during onboarding, optimization, and ongoing tuning work. You should also be comfortable operating behind the scenes with TAMs, Product, and Engineering to review investigations, identify tuning opportunities, build and deploy customer-specific configurations, refine response workflows, and measure whether Dropzone is becoming more useful, trusted, and sticky inside the customer’s SOC.