Head of Design

The role

We are seeking a passionate Design leader to drive our design strategy, build a strongly capable Design organization, raise the quality and coherence of the product experience, and use AI-native ways of working to deliver more intuitive, trusted, and impactful experiences for clinicians and practices at scale. If you’re excited about shaping the next generation of AI-native primary care technology, this role is for you.

What you will do

Set and communicate a clear design vision for Elation’s product experience, grounded in our clinical-first principles and the realities of primary care.
Lead and shape an AI-native Design organization with a durable operating model for how designers, agents, and cross-functional teams work together to create higher-quality experiences at greater speed. Elation is already well on this journey, with AI-native product strategy, evolving design systems, and emerging AI-assisted design-review practices.
Build a high-performing Design function: clarify roles and responsibilities, establish effective operating rhythms, create growth paths, and hire and retain exceptional design talent.
Partner with the CPO, product leaders, engineering leaders, and executive stakeholders to translate company strategy into a focused product experience strategy and roadmap.
Raise the quality bar across the end-to-end user experience, including research, service design, product strategy, interaction design, visual design, content, accessibility, and customer enablement.
Strengthen the systems that allow design to scale: principles, patterns, documentation, design systems, research practices, reusable frameworks, and the connection between design artifacts and shipped product. Implement a practical design-review culture that improves decisions early, creates shared standards, protects team velocity, and makes quality everyone’s responsibility.
Foster deep empathy for clinicians and practice teams by embedding a rigorous culture of user research across product development—engaging directly with clinical and billing experts through co-design, workflow observation, and qualitative and quantitative insights.
Help teams solve the right problems before they move quickly on the wrong ones. Create clarity in ambiguous spaces and make tradeoffs explicit.
Partner closely with Engineering to ensure that design intent survives implementation and that the finished experience is reliable, coherent, accessible, and delightful to use.
Develop designers as leaders and active contributors to product direction—not simply as owners of screens or deliverables.
Represent the customer and the design perspective in senior leadership discussions, product prioritization, launch decisions, and company-wide conversations about quality.
Create an environment where designers can do their best work: one that is candid, collaborative, intellectually curious, and accountable for impact.

What success looks like

We will measure success through a combination of customer impact, product quality, organizational health, and operating leverage. In particular, we expect this leader to improve:

Clinician and practice-team experience, including usability, consistency, and confidence in Elation’s products.
Design quality and product coherence, with fewer late-stage design issues and less avoidable rework.
The quality and consistency of customer insight used in product decisions.
Design team health, retention, hiring, growth, and clarity of ownership.
Product Development velocity through stronger design systems, review practices, reusable patterns, and AI-native ways of working.

Head of Design

The role

Head of Design

The role

What you will do

What you need

About Elation Health

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Elation Health