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Senior Salesforce - Comm Cloud Resources
Encora, Brazil +1
What you will do
- Design, implement, and deliver scalable Salesforce Service Cloud and Communications Cloud solutions that support customer service, digital engagement, and service operations.
What you need
Key Skills: Salesforce, Salesforce Service Cloud, Apex, Copado
Location: Brazil
Mode: Remote
We at Coforge are hiring Senior Salesforcewith the following skill set.
Required Skills & Qualifications
- Proven experience designing and implementing Salesforce Service Cloud solutions in enterprise environments.
- Hands-on experience with Salesforce Communications Cloud, including industry-specific capabilities and customer service processes.
- Strong understanding of CRM processes, Case Management, Omni-Channel Routing, Digital Engagement, chat, messaging, and customer support operations.
- Experience developing Salesforce applications using Apex, Lightning Web Components (LWC), Flows, and platform declarative tools.
- Experience integrating Salesforce with external systems using APIs and middleware platforms.
- Hands-on experience with Copado or equivalent Salesforce DevOps platforms, including CI/CD and release management.
- Strong understanding of Salesforce security, sharing model, data architecture, and governance.
- Ability to lead solution workshops, provide architectural guidance, and engage effectively with business and technical stakeholders.
- Excellent analytical, communication, and problem-solving skills.
Nice to have
- Experience with OmniStudio (OmniScripts, FlexCards, DataRaptors, and Integration Procedures).
- Experience with Salesforce Data Cloud, Agentforce, Experience Cloud, or other Salesforce Industry Cloud products.
- Experience with enterprise integrations, large-scale Salesforce transformations, and multi-cloud implementations.
- Familiarity with Salesforce Industries architecture and TM Forum concepts is desirable.
- Experience working within Agile delivery teams across onshore and offshore locations.
- Salesforce certifications such as Service Cloud Consultant, Communications Cloud Accredited Professional, Platform Developer I/II, Application Architect, or System Architect are highly desirable.
Posted On: 15-07-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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Source: the Encora Greenhouse job board. We last checked this job 9 h ago. We first saw it 7 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
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