Senior Systems Engineer - MFT
Ensono, Pune, India
The team
Based in Hyderabad, India, the Ensono Production Control Team delivers reliable monitoring and support for managed file transfers across all platforms within international domains. Our mission is to ensure the continuous availability of the "File Transfer" infrastructure service in a complex, global IT environment, maintaining seamless operations for customers around the clock.
What you will do
- Monitor end-to-end file transfers and key milestones across a global IT landscape
- Handle incidents and escalations in line with our Incident and Problem Management processes, including thorough documentation and reporting
- Perform root cause analyses and drive appropriate Problem Management actions
- Provide day-to-day support to Managed File Transfer (MFT) service customers, acting as the primary point of contact for failed, delayed, or undelivered transfers across all supported IT platforms