Network Operations Lead (El Paso, TX)

EOS, El Paso, Texas

What you will do

We are seeking a highly skilled and hands-on Data Center Network Operations Lead to oversee and support hardware repair and troubleshooting operations of fiber optic deployment, splicing, testing, and maintenance activities across large-scale and mission-critical environments. . This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support.

The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of network services across a range of server, storage, and network hardware platforms.

What you need

Technical Experience & Oversight

Lead operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
Troubleshoot Layer 1–3 network issues, including port failures, fiber optic cabling, link flaps, and misconfigurations.
Provide technical support and guidance for fiber splicing activities, including single-mode, multi-mode, and ribbon fiber applications.
Support testing and validation activities using OTDR, OLTS, power meters, and visual fault locators.
Assist in the review and interpretation of OTDR traces, loss budgets, and certification results.
Support troubleshooting and resolution of fiber infrastructure issues and network faults.

Essential criteria

Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required)
Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
Demonstrated experience in troubleshooting and repairing fiber, server, storage, and network hardware.
Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
Excellent problem-solving skills and ability to work under pressure in high-availability environments.
Strong communication and leadership skills with a customer-focused mindset.
Valid driver’s license and ability to travel between data center sites as needed.

Physical requirements

Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
Three-dimensional vision, ability to judge distances and spatial relationships.
Ability to identify colors and give and receive information through speaking and listening skills.
Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.

EOS benefits

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
Meals, snacks, drinks, and desserts provided
10 Days of Paid Time Off (PTO) annually
12 Paid Holidays
6 Sick Days (available after 90 days of employment)
401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

Network Operations Lead (El Paso, TX)

What you will do

Network Operations Lead (El Paso, TX)

What you will do

What you need

Technical Experience & Oversight

Essential criteria

Physical requirements

EOS benefits

Nice to have

People Management

About EOS

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