Engineering Manager - Servicing & Fulfillment

Extend, Remote

What you will do

People Development & Mentorship: Actively coach and mentor a team of engineers, fostering their career growth through personalized development plans, regular 1:1s, and actionable feedback loops.
Technical Excellence & Oversight: Provide technical guidance and architectural oversight for event-driven, service-oriented systems that power claim servicing, refunds, exchanges and reverse logistics, ensuring the team builds scalable, maintainable, and high-quality software.
Product Partnership: Collaborate closely with Product Managers, Designers, and Operations leaders to define the roadmap for claim servicing and fulfillment, translate business requirements into technical specifications, and ensure the team is creating the right value and solving the right problems related to post-purchase customer experiences.

All jobs

Engineering Manager - Servicing & Fulfillment

Extend, Remote

Posted pay

$167K–$194K

a year

Compared with similar jobs

This base pay is above the median for software engineering jobs that are remote in the US with no level in the job title.

Median: $165K a year
Other jobs in the group: 846

We compare the middle of each posted range. This is base pay as posted. The group does not include this job.

Location: Remote
Work type: Remote
Level: Not given, manager
Experience: 10+ years
Skills in the job text: AWS
DynamoDB
Kafka
Posted: Jul 22, 2026
Last check: 43 min ago
Job type: Software engineering

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Extend

Open tech jobs: 5
With posted pay: 100%
Median posted base: $155K–$170K

About Extend: funding, hiring and pay

Extend

About Extend: funding, hiring and pay

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What you will do

People Development & Mentorship: Actively coach and mentor a team of engineers, fostering their career growth through personalized development plans, regular 1:1s, and actionable feedback loops.
Technical Excellence & Oversight: Provide technical guidance and architectural oversight for event-driven, service-oriented systems that power claim servicing, refunds, exchanges and reverse logistics, ensuring the team builds scalable, maintainable, and high-quality software.
Product Partnership: Collaborate closely with Product Managers, Designers, and Operations leaders to define the roadmap for claim servicing and fulfillment, translate business requirements into technical specifications, and ensure the team is creating the right value and solving the right problems related to post-purchase customer experiences.

What you need

10+ years of experience in software development, including building and operating production systems in high-volume transactional domains (e.g., e‑commerce, payments, logistics, insurance, or post‑purchase/claims flows).
3+ years of experience as an Engineering Leader (Manager, Director, or equivalent) directly managing engineers and owning delivery for a team or product area.
Deep understanding of service‑oriented and microservice architectures, with practical experience designing event‑driven systems that prioritize reliability, observability, and data integrity across distributed services.
Experience with cloud-native and serverless architectures and infrastructure as code, ideally on AWS (e.g., Lambda, API Gateway, DynamoDB, SQS/SNS, Kafka, CDK or similar).
Demonstrated ability to partner with Product, Design, and Operations to define roadmaps and ship impactful features in complex business domains.
Proven track record of building, growing, and leading high-performing engineering teams, including hiring, performance management, and mentoring across experience levels.
Experience leveraging AI/LLM-based tools within engineering teams, and an aptitude for applying AI thoughtfully to operational and customer-facing workflows.
Strong cross-functional collaboration skills, with the ability to work effectively with stakeholders in Operations, Merchant Success, Risk/Fraud, to balance customer experience, operational efficiency, and financial outcomes.
Highly developed interpersonal and communication skills, with the ability to translate between technical and non-technical audiences, clearly articulate tradeoffs, and build consensus.
Experience fostering a culture of quality and operational excellence (testing strategy, CI/CD, on-call, incident management, SLOs) in systems that handle money movement, shipping, or customer entitlements.
Proactive leadership style: comfortable navigating ambiguity, identifying new opportunities, and driving initiatives from concept through execution.
Ability to lead and support engineers working remotely across multiple locations and time zones.

Engineering Manager - Servicing & Fulfillment

What you will do

Engineering Manager - Servicing & Fulfillment

What you will do

What you need

Expected Pay Range: $166,500-$193,500 per year salaried*

Life at Extend

About Extend

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