Cloud Platform Engineering Manager
Five9, Colombia (remote) +1
The role
This role blends hands-on technical leadership with people and operational management. You will be accountable for platform reliability, execution excellence, and team growth, while partnering closely with Product Engineering, Platform, and SRE leaders to deliver resilient cloud infrastructure at scale.
The ideal candidate is a strong technical leader with production experience, a passion for operational excellence, and proven ability to mentor engineers and drive outcomes in fast-paced environments.
The position involves shift-aligned coverage with U.S. Pacific Time hours and ownership of an on-call rotation, including escalation management.
What you will do
- Own the reliability, availability, and performance of cloud platforms supporting production services.
- Provide technical direction and review for architecture, automation, and operational improvements.
- Drive continuous improvement in reliability metrics such as availability, MTTD, MTTR, and incident reduction.