- Listen first • We are experts in product practices but lifelong learners in the domains of our customers. We listen to our clients, we listen to our users, and we listen to our peers, to collaborate and understand.
- Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients.
- Love your craft • We love diving into a variety of domains and solving problems. We take pride in delivering value, in communicating progress, and guiding our clients to success.
At Focused, our Designers are both practitioners and experts in their craft. This role plays a crucial part in shaping how we approach product and UX across our client engagements, from early discovery through to delivery. We balance user needs, technical constraints, and business objectives, and increasingly, that means understanding how AI fits into the products we build and the workflows we use to build them. With clients, we develop trust and influence. We are unintimidated and unintimidating. With colleagues, we set the standard for thoughtful, human-centered design.
What would you be doing?
- Lead the full design process throughout the product lifecycle, from early discovery and research through wireframing, user testing, implementation, and in-production iteration
- Balance user needs, technical constraints, and business objectives to solve problems effectively, including evaluating where AI capabilities genuinely improve user experience versus where they add complexity
- Create design deliverables that define products, including sketches, workflows, wireframes, prototypes, and high-fidelity visuals
- Design for AI-powered experiences, including conversational interfaces, agentic workflows, and AI-assisted features, with a clear eye on transparency, trust, and usability
- Lead user research efforts including usability testing, contextual inquiry, and user interviews to make informed product decisions and build empathy for users
- Guide clients through your design process, explaining the why behind decisions and next steps
- Plan, run, and facilitate workshops for clients, including client-facing demos and project kick-offs
- Collaborate with developers, product managers, and clients to determine priorities and best next steps that deliver value toward a client's vision
- Stay curious about what's happening in the AI space and help evolve how we design AI-native products, sharing what works and what doesn't