IT Technical Program Manager

Zipline , South San Francisco, California +1

What you will do

Own end-to-end IT program delivery for office/site openings, relocations, facility upgrades, and workplace tech launches from intake through operational handoff and 90-day stability. You are the single owner accountable for meeting launch-readiness criteria.
Create and operate the IT intake, prioritization, capacity-planning, and portfolio cadence used by IT leadership to commit to timelines and tradeoffs; deliver weekly program status that drives resourcing decisions.
Build and maintain project plans with clear owners, milestones, dependencies, SLAs, and risk mitigations; reduce unplanned rework through continuous improvement.
Coordinate cross-functionally with Facilities, Real Estate, Construction, Workplace, Security, Finance, People, Field Ops, and external vendors to align schedules, procurement lead times, and operational gates; own escalation to senior stakeholders when trades are required.
Drive vendor scopes, SLA definitions, and vendor performance remediation; own vendor acceptance criteria and measurable KPIs (e.g., installation completion date, first-call resolution rate, post-launch incident rate).

Zipline , South San Francisco, California +1

Own end-to-end IT program delivery for office/site openings, relocations, facility upgrades, and workplace tech launches from intake through operational handoff and 90-day stability. You are the single owner accountable for meeting launch-readiness criteria.
Create and operate the IT intake, prioritization, capacity-planning, and portfolio cadence used by IT leadership to commit to timelines and tradeoffs; deliver weekly program status that drives resourcing decisions.
Build and maintain project plans with clear owners, milestones, dependencies, SLAs, and risk mitigations; reduce unplanned rework through continuous improvement.
Coordinate cross-functionally with Facilities, Real Estate, Construction, Workplace, Security, Finance, People, Field Ops, and external vendors to align schedules, procurement lead times, and operational gates; own escalation to senior stakeholders when trades are required.
Drive vendor scopes, SLA definitions, and vendor performance remediation; own vendor acceptance criteria and measurable KPIs (e.g., installation completion date, first-call resolution rate, post-launch incident rate).