Services Engineer
Formlabs, Budapest, Hungary
The role
- Gain deep technical knowledge of the SLA (stereolithography) / SLS (Selective Laser Sintering) product environment
- Act as the technical escalation point for customer issues arising from our SLA/SLS platform(s)
- Develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents
- Investigate issues which need further analysis to uncover root cause and partner with R&D/Documentation to deliver solutions
- Track occurrence rate of ongoing and newly arising issues, and champion efforts across the organization to resolve them
- Maintain systems that Services agents use to report customer issue