Who You Are
You're a product leader who has spent years in the trenches with institutional clients, guiding them through complex technical integrations — and you've come out the other side knowing where those efforts succeed, stall, or fall apart. You understand the client journey across sales, testing, and eventually go live.
As Director, Product Manager Institutional Platform, you will own the end-to-end experience of enterprise clients integrating with Galaxy's institutional custody and trading services. You'll work hand-in-hand with clients' technical and operations teams, as well as Galaxy's engineering, trading, operations, and client service organizations, to make every integration smoother, faster, and more predictable than the last — and you'll turn what you learn into documentation, tooling, and support resources that scale.
What We’re Looking For
- 10+ years of experience in product management, solutions engineering, or a related technical role, with a meaningful portion of that in digital assets.
- Direct, hands-on experience managing enterprise clients through technically complex integrations.
- Familiarity with custody and staking workflows in the digital assets industry, and the operational and security considerations unique to them.
- Demonstrated ability to translate ambiguous or highly technical client requirements into clear specifications, documentation, and product priorities.
- Track record of building or substantially improving client-facing documentation, developer guides, or support resources.
- Excellent stakeholder management skills – comfortable working directly with client technical teams and internal engineering, trading, and operations stakeholders simultaneously.
- Ability to manage multiple concurrent client relationships without losing sight of the details.