Product Manager, Post-Order UX & AI Automation

Gametime's Post-Order UX & AI Automation team owns everything that happens after a fan completes a purchase — setting the right expectations, delivering tickets reliably, communicating proactively when things change, and building the tools our Fan Operations team uses to support customers efficiently. This PM will own the roadmap for reducing contact rate and cost to serve while raising fan satisfaction, using AI to power both a better self-service experience for fans and better tooling for the internal team who supports them.