Senior Software Engineer (Enterprise )

What you’ll do

• Serve on the engineering front line in Unthread, our Slack aggregation and workflow layer, for key customer accounts.
• Answer technical questions by reading the code, tracing behavior, inspecting production signals, and building a clear explanation, not by forwarding the thread.
• Diagnose and fix bugs, then validate the outcome with the customer.
• Design and implement product or platform features when doing so is the fastest, highest-quality way to solve the customer’s problem.
• Act as the engineering point of contact for urgent issues in key customer accounts’ Slack channels, coordinating the response while retaining technical ownership.
• Represent engineering in customer office hours and, for selected accounts, recurring weekly meetings.
• Partner closely with customer-facing and product teams while maintaining crisp ownership, communication, and escalation paths.
• Identify recurring patterns and improve tooling, documentation, observability, APIs, and product surfaces so the next issue is easier, or never occurs.