Support Operations & AI Automation Engineer
Guardz, Tel Aviv-Yafo, Tel Aviv District, Israel +1
The role
As our Support Systems & AI Engineer, you'll own the systems behind Guardz's AI-first support: Guardy, our support agent; the support platform it runs on; and the AI agents that classify escalations, investigate issues, and draft fixes that make Guardy smarter. You'll also be Support's Tier 4 escalation point, taking strategic customer bugs from root cause to a tested, merged fix.
As the first hire in this role, you'll report to the Director of Support.