- Own and deliver core workstreams spanning small business banking - application and identity verification, account linking, funding, payments, cards, ongoing servicing, and exposing these products/capabilities on surfaces a customer wishes to engage.
- Own growth and adoption end to end from acquisition through funded, active account, and then run continuous experimentation across the funnel.
- Take responsibility for the business outcomes of your workstream as a true owner.
- Be the fintech infrastructure and payments expert that reliably untangles complexity and ships durable systems.
- Use Gusto's unique payroll ecosystem to build banking features unique to our positon in the ecosystem
- Define how banking connects to the rest of the Gusto platform, making the account the default funding source for how a business operates.
- Design for self-serve by anticipating where customers get stuck and resolving it in-product rather than in the support queue.
- Ensure tight, daily coordination with cross-functional teams spanning Product, Engineering, Design, Data, Risk, Compliance, Legal, and Ops to ship resilient, compliant, and delightful products.
- Partner with external vendors (e.g., partner banks, banking infrastructure providers, card processors) to deliver reliable, integrated experiences.
- Deeply understand our customers, particularly how cash flow uncertainty and team spending dynamics impact small business owners, and use that empathy to craft effective product narratives.
- Measure what matters – define and own KPIs around account opening, funding, deposit growth, and primacy, and use data to drive prioritization, learning, and iteration
Here’s what we're looking for
- Has a bias toward action, comfort with ambiguity, and a strong sense of ownership.
- Has 7+ years of product management experience in fintech, banking, or adjacent industries.
- Brings hands-on familiarity with business banking, BaaS platforms, deposit products, or money movement rails — bonus for experience with KYB/onboarding flows, ledgering, or partner bank relationships.
- Thrives in 0→1 environments and knows how to take a product from pre-beta to launch with limited resources.
- Has run a real experimentation practice – hypothesis, test design, readout, decision — and knows how to learn from directional signal when a new product doesn't yet have the volume for statistical significance.
- Understands the regulatory and operational complexity of banking products and can partner effectively with Risk, Legal, and Compliance teams.
- Cares deeply about small businesses and wants to build the account they trust with their money.
Our cash compensation amount for this role is $179,000/yr to $220,000/yr in Denver, and $210,000/yr to $260,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.
At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere.
If you have questions about how this role compares to your current title or level, your recruiter can help translate.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
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