- 8+ years of direct Product Management experience.
- Experience owning a platform, API or developer product that other teams or partners built on, and driving its adoption.
- Technical fluency in APIs, data models and system design, with experience leading a migration to a new API or interface and credibility with senior engineers.
- Strong platform judgment: you can decide what the shared system should and shouldn’t do, and make thoughtful choices about contracts and other decisions that are difficult to reverse.
- Experience designing for trust in systems where errors have real consequences, including clear controls, auditability and evidence-based expansion of automation.
- Hands-on experience building with LLMs or agents, including tool design and evaluations. You use AI to prototype and ship, and can explain the choices and trade-offs behind your work.
- Experience leading multi-team work across engineering, design and data, and connecting platform metrics to customer outcomes. Payroll, payments, tax or fintech experience is a plus, not required; we’ll teach the domain.
If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Our cash compensation amount for this role is $179,000/yr to $220,000/yr in Denver & most major metro locations, and $210,000/yr to $260,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.
At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere.
If you have questions about how this role compares to your current title or level, your recruiter can help translate.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
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