Forward Deployed Engineer

We’re hiring a Forward Deployed Engineer to join Healthie’s Engineering team. In this role, you’ll help solve complex customer challenges via building targeted solutions on top of Healthie’s extensible platform.

As a Forward Deployed Engineer, you will act as a technical partner to our customers—helping diagnose complex issues, identify the best solution, implement the solution, and help expand the platform to make building subsequent solutions easier.

You’ll engage with customers through a mix of asynchronous communication and live sessions, translating complex issues into clear, actionable next steps and solutions so customers can move forward with confidence. You’ll work closely with the CTO and our solutions engineering team to ensure a great experience for our most complex customers.

You’ll deeply understand a customer’s business, their needs and pain-points, and be able to identify and communicate the best way to solve them. Beyond individual needs, you’ll help improve systems and processes by identifying recurring issues, contributing to internal documentation and tooling improvements, and helping design scalable solutions that reduce friction for customers over time.