Senior Commercial Business Systems Manager

Required Skills

• Strong stakeholder-management skills and the ability to balance competing priorities.
• Demonstrated ability to personally configure systems, build analyses, troubleshoot data issues, and deliver working solutions.
• Comfort working in a small team where leadership and individual contribution are equally important.

Required Experience

• Five or more years of experience in business systems, revenue operations, Salesforce, analytics, or a related discipline.
• Experience serving as a lead, architect, senior analyst, or hands-on manager in a business systems environment.
• Deep Salesforce expertise, including data modeling, Flow, permissions, reporting, integrations, and platform governance.
• Gainsight administration or comparable customer success platform experience.
• Experience designing integrations using APIs, middleware, or enterprise data pipelines.
• SQL proficiency and experience combining data from multiple systems for reporting and analysis.
• Practical experience using AI tools for analysis, documentation, automation, or solution development.
• A history of replacing manual work with scalable tooling and automation.

• Salesforce Advanced Administrator, Platform App Builder, Architect-track, or comparable certification.
• Gainsight Administrator certification.
• Experience evaluating or implementing customer intelligence, customer success, analytics, or AI-enabled platforms.
• Experience with business intelligence, marketing automation, finance systems, or data warehouse platforms.
• Experience establishing data governance, AI governance, access controls, or system-development standards.
• Healthcare, health technology, or other regulated-industry experience.
• Experience supporting customer migrations or product transitions at scale.

Accommodations

We are committed to an accessible application process. If you need an accommodation to apply, please contact accommodations@fdbhealth.com. This email address is for accommodation requests only.

• Own and document the cross-system architecture and data model across Salesforce, Gainsight, and connected platforms.
• Design scalable solutions, integrations, and workflows that support the customer and commercial lifecycle.
• Evaluate whether business needs should be addressed through configuration, automation, custom development, AI, or new technology.
• Partner with IT, Security, and Data Governance to ensure solutions meet FDB’s requirements.

• Personally configure, test, troubleshoot, and optimize business systems in partnership with the Senior Salesforce Administrator.
• Build analyses, dashboards, data models, and customer-risk reporting using SQL, platform-native tools, and AI-assisted workflows.
• Lead hands-on proofs of concept and implementations for new business systems and analytics tools.
• Investigate data and system issues across platforms, identify root causes, and implement or coordinate solutions.
• Create and maintain system documentation, data definitions, process maps, and technical requirements.
• Prototype new solutions and automations before determining whether broader development or outside support is needed.

• Develop customer health scores, adoption measures, sentiment signals, and churn-risk indicators.
• Connect customer data across relationship management, implementation, support, product adoption, and commercial systems.
• Use existing platform capabilities whenever practical, supplemented by custom analysis or new tools where needed.
• Expand self-service reporting while maintaining consistent definitions and data quality.

• Translate business needs into clear requirements, solution designs, and measurable outcomes.
• Balance strategic initiatives with operational support and platform maintenance.
• Communicate priorities, tradeoffs, dependencies, and progress to stakeholders.
• Constructively push back when a request is not the best use of resources and recommend a workable alternative.

• Identify repetitive work that can be simplified or eliminated through automation and AI.
• Evaluate AI-enabled capabilities that could improve customer visibility, reporting, decision-making, and team productivity.
• Conduct proofs of concept and make recommendations based on measurable business value.
• Use approved AI tools as part of the daily workflow for analysis, documentation, prototyping, testing, and solution development.

Benefits

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life and disability insurance; a 401(k) retirement plan; a flexible spending account; paid holidays; paid time off; an employee assistance program; and other company benefits.

Compensation

The base salary range below is the Company's good-faith estimate for this position in the posted work location at the time of posting. Final starting salary will be based on permissible, non-discriminatory factors, including but not limited to skills, experience, training, certifications, education, location and market considerations.

Base Salary Range

$100,000—$180,000 USD