Senior Software Maintenance Specialist

What You Will Do

• Maintain, modify, and troubleshoot existing software, interfaces, and automations that support the Oracle Federal Financials environment.
• Diagnose and resolve software defects and performance issues, and enhance software to improve reliability and performance.
• Provide senior technical support to users and to the help desk on escalated software issues.
• Support release activities, including configuration changes, upgrades, and patches, and validate that software changes work as intended.
• Develop and test scripts and code changes in line with the client's policies and configuration management standards.
• Document software changes, maintain operating procedures, and contribute to technical documentation.
• Coordinate with the architect, functional, help desk, and program leads to align software maintenance with the release schedule and operational needs.
• As needed, support security standards work: extending the Authorization to Operate (ATO) through two-factor authentication (2FA), upgrading systems with end-of-life software constraints, moving a system to a cloud virtual server, and implementing development/test and disaster recovery environments.
• Coordinate with the ATO / Security Support Specialist on ongoing ATO maintenance activities that affect supported software.

What Success Looks Like

• Suggested: Software defects and performance issues are diagnosed and resolved, with fixes validated before release.
• Suggested: Software changes are documented and follow the client's configuration management standards.
• Suggested: Escalated software issues from users and the help desk are resolved promptly.

Experience

8+ years

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum 8 years of related experience.
• Demonstrated experience maintaining, modifying, and troubleshooting enterprise software and providing technical user support.
• Hands-on development and scripting skills (for example, SQL/PL/SQL and related technologies).
• Ability to work on-site in Chesapeake, VA.
• Use AI tools to improve efficiency in research, drafting, and analysis, while validating all outputs for accuracy, completeness, and compliance.

Security & Eligibility Requirements

• U.S. citizenship is required.
• Selected candidate must successfully clear a U.S. government suitability background check.
• Must sign a non-disclosure agreement before gaining site and system access.

• Software maintenance experience with Oracle E-Business Suite or Oracle Federal Financials, including interfaces and automations.
• Familiarity with federal financial management environments and shared service operations.
• Experience with Oracle EBS 12.2 upgrades, quarterly security patches, configuration management, and ServiceNow-managed change control.
• Experience with two-factor authentication, server virtualization or cloud migration, and development/test or disaster recovery environment builds.

Chesapeake, VA

Onsite (limited telework with client approval)

U.S. citizenship required

Monday–Friday, 40-hour week, within 6:00 am–9:00 pm ET; occasional maintenance weekends and month-end or year-end close

Bachelor's in Computer Science, Information Systems, or related field

• Referral Bonus
• (401k) Matching
• Holidays – Eleven
• Technology Reimbursement
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
• 80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Benefit eligibility and coverage are subject to applicable plan terms and company policies.