IT Automation & Systems Specialist

This role sits within the Technology Operations function, reporting to the Technology Operations Manager responsible for EMEA and APAC. The Technology Operations Manager:

• Reports into the Infrastructure & Cyber Security Director, who in turn reports to the Chief Technology Officer (CTO).

The role will operate as an individual contributor with no direct reports, working closely with colleagues across infrastructure, service desk, security, and application teams. The role has a global remit, collaborating across regions to deliver consistent, scalable solutions and support a unified user experience.

• Familiarity with ITSM tools, particularly HALO or similar platforms.
• Knowledge of identity lifecycle management and role-based access control.
• Experience with reporting tools (e.g., Power BI).

• Design and implement automation solutions to reduce manual IT tasks and improve service delivery.
• Simplify and optimise existing Microsoft Intune configurations to reduce complexity and improve maintainability.
• Develop automated workflows where possible. Initial focus on:
• User onboarding and offboarding
• License assignment based on role or department
• Device provisioning and configuration
• Reduce onboarding time through process re-engineering and automation. Evaluate and implement AutoPilot if feasible.
• Automate data flows and triggers between HR and IT systems (e.g., joiners, movers, leavers processes).
• Accelerate the migration to Windows 11

• Review and rationalise existing configurations originating from parallel or historically separate environments.
• Identify inconsistencies across identity, device management, and access configurations, and implement a unified, standardised approach.
• Consolidate policies within Microsoft Intune and Azure AD to reduce duplication, conflicts, and administrative overhead.
• Align user lifecycle processes, licensing models, and security controls to a single operating model.

• Provide advanced technical support for escalated end-user issues across Azure, Microsoft 365, and endpoint management platforms.
• Troubleshoot and resolve incidents related to identity, device management, access, and cloud services.
• Collaborate with first-line support to ensure smooth escalation and knowledge transfer.

• Administer and maintain the user-facing elements of the Azure environment, including Azure AD (Entra ID), Intune, and Microsoft 365 services.
• Monitor system performance, security, and compliance across managed endpoints and cloud services.
• Work with stakeholders to carefully transition legacy configurations with minimal disruption to end users.

• Build automated reporting solutions to provide insights into system usage, performance, and service delivery.
• Identify trends and recommend improvements to enhance efficiency and user experience.
• Contribute to documentation, knowledge base articles, and standard operating procedures.

• Strong experience with Microsoft Azure, including Azure AD (Entra ID) and Microsoft 365.
• Hands-on expertise with Microsoft Intune (Endpoint Manager) administration and configuration.
• Experience with scripting and automation (PowerShell preferred).
• Proven ability to troubleshoot complex technical issues in a cloud-first environment.
• Experience integrating systems via APIs or automation tools.

• Strong problem-solving mindset with a focus on efficiency and automation.
• Ability to balance reactive support with proactive improvement initiatives.
• Clear communicator, able to explain technical concepts to non-technical stakeholders.
• Self-motivated and comfortable working in a dynamic, evolving environment.

Application Closing Date: 20th November 2026

Please note that while we have a closing date for this application, we reserve the right to interview candidates and potentially close the role early should we find a suitable candidate before the closing date.

• rewarding work that serves the public interest;
• engagement with diverse international experts;
• inclusive and collaborative teams;
• intellectually challenging projects;
• flexible working arrangements;
• numerous areas of specialisation; and
• opportunities for professional growth and development.

Diversity and inclusion are seen as key strengths of our organisation. These qualities are essential for us to engage with and meet the needs of our varied global stakeholders, and they are part of what makes the IFRS Foundation a great place to work.

At the IFRS Foundation, we believe better information leads to better decisions. We set financial reporting standards that enable companies to meet the evolving information needs of the global capital markets. United by our purpose to foster trust, growth and long-term financial stability in the global economy, we engage in challenging, meaningful work every day—across all our areas of expertise.

If you share our passion for this mission, we want to hear from you.

Diverse perspectives. International expertise.