Technical Services Engineer III
impact.com, Cape Town
What you will do
- Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
- Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
- Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
- Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
- Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
