Ingenio, LLC, San Francisco
Here at Ingenio, we'd love to talk with you regardless of your qualifications or years of experience. If you believe you’d be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.
Ingenio's US Marketplace (Keen) is looking for a Senior Product Manager to own the customer experience after the first paid conversation. Following our recent rebrand and ongoing product redesign, this role will turn that foundation into measurable improvements in retention, revenue per customer, and customer lifetime value.
Customers come to Keen seeking guidance on relationships, careers, and life's important moments. Finding the right advisor, building trust, and returning are what drive our business. While our Growth team owns the journey to the first conversation, you'll own what turns that first interaction into a lasting relationship.
Where you'll start: The first week. Your initial focus is improving retention after the first conversation. You'll optimize advisor discovery and ranking across cards, profiles, and category pages, refine funding and packaging experiences, and identify what drives customers to return. You'll establish targets and run experiments against key metrics: week-1 return rate, month-1 retention, repeat purchase rate, and revenue per customer.
Where it goes: The customer lifetime. You'll own the broader customer experience, from matching and personalization to AI-powered features, loyalty, trust, and re-engagement. You'll define Keen's Core Experience strategy, prioritize investments, partner with teams shaping advisor supply, and drive long-term customer lifetime value.
We're a small, growing team of four across Product and Design, offering meaningful ownership, direct access to leadership, and visible business impact. As a senior team member, you'll also elevate how we form hypotheses, evaluate experiments, and make product decisions.
Please note: This role will require being in our SF office at least 3 days per week (Tuesday-Thursday).
The US base salary range for this full-time position is $175,000-$210,000. In addition to competitive base pay, this role is eligible for an annual bonus, equity, and comprehensive benefits.
Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target base salary for new hires in the San Francisco Bay Area. Individual compensation is determined based on work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the compensation package and range for your preferred location during the hiring process.
Candidates must have valid work authorization. This role does not sponsor or support new or transferred H-1B, F-1, OPT, STEM OPT, or any other visas.
Why Ingenio? Our growing team of over 300 employees is powered by our diverse perspectives and company core values:
As English is our primary working language across our global organization, please submit your resume/CV in English.
Ingenio is on a mission to make spiritual wellness a core part of modern self-care. We are a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life. We are passionate about connecting people with the world’s best advisors and content to restore spiritual wellness to its rightful place, easing the stress of modern life with trusted ancient practices.
Our global portfolio spans over 20 marketplace and media brands in the spiritual and emotional wellness space. Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang.
Ingenio is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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This base pay is below the median for senior product management jobs in the Bay Area.
We compare the middle of each posted range. This is base pay as posted. The group does not include this job.