Product Analyst, Salesforce

• 5+ years of experience as a Product Analyst, Business Analyst, or Business Systems Analyst supporting CRM, ERP, billing, or revenue operations systems in an enterprise SaaS environment.
• Solid understanding of Lead-to-Cash, Quote-to-Cash, or subscription lifecycle processes.
• Hands-on experience creating and managing Jira epics, user stories, acceptance criteria, and defects.
• Experience writing test cases, executing functional and regression testing, and coordinating UAT cycles with business users through formal sign-off.
• Working knowledge of Salesforce CPQ, Salesforce Revenue Cloud, NetSuite, or comparable enterprise business systems.
• Understanding of integrated system flows across sales, order management, billing, accounts receivable, collections, revenue recognition, and reporting.
• Experience working within Agile/Scrum teams on enterprise-scale system implementations and participating in sprint ceremonies.
• Strong written and verbal communication skills, including the ability to facilitate requirements workshops, document decisions, and collaborate with business and technical stakeholders.
• Understanding of business process mapping, technical integrations, data dependencies, and system controls.
• Strong organizational skills and attention to detail, with the ability to manage multiple workstreams across legacy and future-state platforms.

• Experience with Jira and Confluence, including JQL, boards, and dashboards.
• Exposure to Salesforce Revenue Cloud Advanced (RCA), Salesforce Commerce Cloud, Oracle ERP, MuleSoft, Boomi, or Oracle Integration Cloud (OIC).
• Experience with software license provisioning, entitlement management, product catalog configuration, pricing models, bundle management, and usage-based billing.
• Familiarity with managed service providers (MSPs), subscription-based business models, and customer lifecycle processes.
• Basic SQL skills or experience using data analysis tools to validate and reconcile information across integrated systems.
• Experience preparing functional specifications, data mappings, process flows, test scripts, release documentation, and operational support materials.

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Position Summary

Kaseya is seeking a detail-oriented, hands-on Product Analyst to join our Business Information Systems (BIS) team. This individual will work closely with the Product Manager to define, document, test, and deliver enterprise capabilities supporting our Product Business Systems (PBS), with a focus on product configuration, pricing, software provisioning, usage, and overage management.

This role will support Kaseya’s current operating environment while helping advance the transition to a more scalable future-state architecture. PBS capabilities span multiple platforms, including Salesforce, NetSuite, integrations, and Kaseya products such as Kaseya One. The role will contribute to the evolution of enterprise systems anchored by Salesforce Revenue Cloud Advanced (RCA), Salesforce Commerce Cloud, Oracle ERP, and related applications.

The ideal candidate understands the Lead-to-Cash lifecycle within an enterprise SaaS environment and can translate business requirements into detailed Jira stories, acceptance criteria, process documentation, and test cases. Experience with product and pricing configuration, bundle management, software license provisioning, system integrations, and usage-based billing is highly valued. This individual must be comfortable managing competing priorities while helping simplify legacy processes, strengthen controls, and deliver well-documented, thoroughly tested solutions.