Client Security Advisor (Position located in Cheltenham, United Kingdom)

• Translate Threat Trends: Analyze large datasets to identify regional, industry, and segment-specific threat trends, and present these insights clearly to customers and stakeholders.
• Client Problem Solving: Engage directly with clients to solve complex cybersecurity challenges and guide them through sophisticated threat landscapes.
• Phishing & Vulnerability Advisory: Educate and advise customers on mitigating phishing attacks, strengthening email security, and defending against emerging industry vulnerabilities.
• Threat Communication: Articulate complex threat intelligence, malware analysis findings, and threat actor techniques in accessible, client-facing discussions and presentations.
• Cross-Departmental Enablement: Partner with customer-facing teams (such as Sales, Account Management, and Customer Success) to empower them with expert Threat Intelligence insights and talking points.
• Stakeholder Collaboration: Collaborate seamlessly with internal teams and external stakeholders, sharing security knowledge to build strong, trusted partnerships.

• Experience in customer-facing environments
• Experience with triaging complex customer queries.
• Experience with databases (SQL or MQL) preferable
• BS or equivalent plus 3 years experience
• MS or equivalent plus 1 year experience
• Experience in malicious URL and phishing Email analysis - desireable or a willingness to learn
• Familiarity with Python automation – desireable or a willingness to learn

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI.

By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

To learn more about our team and office culture in England (UK), visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/york Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/