About You
- Solid understanding of REST APIs, webhooks, and common integration patterns; experience with e-commerce platforms (Shopify, BigCommerce, Magento) or POS systems is a strong plus.
- Familiarity with software engineering principles and software architecture — enough to reason about how systems fit together and where a flow is likely breaking.
- Familiarity with at least one programming language (e.g., GoLang, JavaScript, Python)—enough to understand code samples, answer implementation questions, and speak confidently with developers
- Able to write SQL queries and use other troubleshooting tools (e.g. Elastic, Fullstory, Postman) to investigate issues, size impact, and make small manual changes.
- Eagerness to leverage AI tools to assist with initial triage and investigation.
- Able to translate complex technical concepts into partner-friendly language without losing depth or accuracy.
- Strong collaboration skills—you enjoy working across business, product, and engineering teams to solve real-world problems.
- Effective both independently and collaboratively, and proactive about seeking feedback.
- Highly organized, detail-oriented, curious, and comfortable navigating ambiguity in dynamic partner engagements.
- A genuine problem solver who identifies gaps and pain points in existing processes and improves them; able to synthesize a partner problem into a technical solution.
- Excellent written and verbal communication skills, especially in structured documentation or integration guides.
Experience
- Bachelor's degree preferred in Information Technology, Computer Science, Computer Information Systems, or a related field.
- 6+ years in a technical, client-facing role such as Solutions Engineer, Solutions Architect, Integration Engineer, or Technical Consultant.
Location: Richmond, VA; Arlington, VA; or Remote (U.S.). Associates near one of our office locations may work in-office, hybrid, or remotely. Remote opportunities are available to candidates throughout the United States.
Salary Range: $132,000-$170,000 per year (depending on experience and location)
Additional Compensation: This position will be eligible to participate in company bonus plan.
The final salary offer will depend on factors including, but not limited to, experience, skills, and geographic location. The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Applications will be accepted until position is filled.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.