Lucid Motors, Casa Grande, AZ
Connected, software-defined vehicles require seamless integration between hardware, embedded software, cloud services, vehicle diagnostics, fleet management systems, and customer-facing applications. For Lucid's contracted fleet programs, software performance, system stability, and deployment quality directly impact vehicle availability, customer experience, and operational success.
As a Senior Field Quality Engineer, Software Integration, you will serve as the Field Quality technical lead responsible for investigating, prioritizing, and resolving software-related customer issues affecting contracted fleet vehicles. You will drive cross-functional root cause investigations involving embedded software, vehicle controls, cloud services, telematics, diagnostics, over-the-air (OTA) updates, fleet applications, and vehicle-system integrations.
You will work closely with Software Engineering, Systems Engineering, Vehicle Integration, Service Engineering, Product Management, Data Analytics, and Fleet Operations teams to identify software failure modes, validate corrective actions, and ensure software releases achieve the required reliability and operational performance in the field.
Success in your first 12 months means improving software issue detection, reducing issue recurrence, accelerating root cause identification, increasing software-release quality, and strengthening fleet uptime through proactive quality management. What makes this role unique is the opportunity to directly influence the reliability of a software-defined vehicle ecosystem operating at fleet scale while connecting real-world customer feedback to engineering action.
Software Field Issue Investigation: Lead investigations into customer-reported software concerns impacting contracted fleet vehicles, including vehicle functionality, connectivity, diagnostics, user interfaces, system interactions, performance degradation, and feature execution.
Root Cause Analysis & Corrective Actions: Drive structured root cause investigations involving vehicle software, cloud services, embedded controllers, system interfaces, diagnostics, telematics platforms, APIs, and fleet-management applications. Validate corrective actions and ensure long-term prevention of recurrence.
Software Integration Quality: Evaluate interactions among vehicle systems, software modules, hardware components, cloud infrastructure, mobile applications, and third-party integrations to identify software integration failures and systemic quality risks.
Fleet Software Performance Monitoring: Analyze fleet telemetry, software health metrics, diagnostic trouble codes, system logs, vehicle events, OTA installation data, and customer feedback to identify emerging software quality concerns before wide-scale customer impact.
OTA Release Readiness: Partner with Software Engineering and Program teams to assess software-release readiness, quality risk, deployment strategy, rollback plans, validation evidence, and fleet impact prior to production deployment.
Field Validation & Issue Reproduction: Coordinate vehicle testing, data collection, log analysis, simulation activities, software debugging, and issue reproduction efforts to verify root causes and confirm corrective action effectiveness.
Technical Escalation Management: Support the escalation of critical software issues affecting fleet operations, vehicle availability, safety, customer satisfaction, or business objectives. Provide technical assessments, risk evaluations, containment recommendations, and resolution plans.
Data-Driven Quality Analysis: Leverage vehicle telemetry, cloud analytics, customer feedback, service records, software performance indicators, and field data to identify trends, measure issue severity, and prioritize engineering actions.
Cross-Functional Problem Resolution: Work directly with Software Engineering, Systems Engineering, Vehicle Integration, Product Management, Service Engineering, Field Quality, Warranty Engineering, and Fleet Operations teams to drive rapid issue closure.
Software Corrective Action Validation: Develop validation plans and success criteria to confirm software fixes, configuration changes, feature updates, and deployment improvements effectively resolve identified issues.
Fleet Operational Readiness: Support contracted fleet operations by ensuring software updates, diagnostic tools, release documentation, service instructions, and technical communications are aligned with deployment plans and operational requirements.
Quality Feedback Loop: Ensure field learnings, customer feedback, issue trends, and failure analyses are translated into improved software requirements, release processes, validation strategies, and quality standards.
Continuous Improvement: Identify opportunities to improve software quality monitoring, deployment processes, issue detection methodologies, fleet diagnostics, and release governance to increase fleet reliability and customer satisfaction.
Work Requirement
This role is fully onsite at our Arizona Manufacturing Facilities and Offices in Phoenix, Casa Grande, and Coolidge. Daily in-person presence is required.
Engineering | Arizona | Full-Time
By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program.
Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
Base salary range: [Compensation Range TBD]
Lucid offers a comprehensive and competitive benefits package that includes medical, dental, vision, life and disability insurance, paid time off, and a 401(k) plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the terms and conditions of those programs. Cash or equity incentive awards, if applicable, are determined by multiple factors, including individual performance and overall company results.
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
At Lucid, we are creating an electric future without compromise. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. We build world-class vehicles by pushing performance, efficiency, and design beyond industry limits, setting new standards with vehicles like Lucid Air and Lucid Gravity.
The people here, engineers, designers, operators, and builders, came from across industries and around the world because they wanted to work on a harder problem. They care deeply about mastering their craft and delivering work they’re proud of. We trust you to take ownership, push beyond what is expected, and help write the playbook for what comes next.
By refusing to settle, you help shape the future of electric mobility and prove what’s possible when craft and ambition refuse to compromise each other.
At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility
Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and hiring process. If you need an accommodation to participate in the application process, please contact us at [accessibility contact TBD].
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
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