Product Manager, Fan Data

Major League Baseball is looking for a Product Manager, Fan Data in the Fan Data Platform group to help us achieve our mission of creating the best fan experience in professional sports and leveraging the awesome storytelling power of baseball. In this role, you will focus on enhancing the foundational Fan Data Platform that centralizes all MLB Fan Data in one single platform, enabling use cases across hundreds of digital and physical touchpoints.

This role will have a special focus on building products that support the Ticketing domain and beyond, as we continue to expand and grow our products in this space. This capability plays a pivotal role in a wide variety of use cases in the Baseball industry including Analytics, Data Science, Personalization, Marketing, as well as Business Intelligence across various lines of businesses. We have a unique opportunity in the Baseball industry to leverage large scale data and drive new and exciting personalized experiences for millions of fans globally.

• Manage a defined set of products, features and initiatives related to ticketing data within MLB’s Fan Data Platform
• Focus on centralizing all ticketing data in one platform, creating new data products and enabling high value use cases across the industry
• Work with key stakeholders across the industry to build consensus and roadmaps
• Gather, document and translate business and technical requirements into clear product requirements, user stories and acceptance criteria
• Lead day-to-day product planning, development, testing, release and rollout activities in partnership with engineering, analytics, quality assurance and other stakeholder groups
• Maintain a strong focus on data quality and governance
• Build and manage relationships with a diverse set of stakeholders across the Baseball industry
• Keep a pulse across sports and other industries, including best practices and trends. Evangelize new ideas and bring them into the organization

• 2+ years of experience as a Product Manager, supporting data platforms
• Hands-on experience using SQL/R/Python to explore data, validate requirements or support product decisions
• Experience with Agile methodologies such as scrum or kanban
• Ability to build productive relationships and work effectively with a diverse group of stakeholders
• Excellent written and verbal communication and presentation skills
• Fortitude to remain calm and react appropriately in high-pressure situations
• Self-starter who is energetic & enthusiastic, confident, adaptable & fan-oriented and comfortable working in a fast-moving environment
• Strong problem solving skills. Ability to translate highly unstructured business problems into tangible solutions

• A love for Baseball!
• Experience defining or monitoring data-quality and product-adoption measures
• Experience in building large scale Data Platforms using cloud based services
• Technical background along with hands on experience in analyzing large scale data sets with SQL, Python, R, etc
• Proven experience in owning products / large scale projects through to completion, from requirements gathering through rollout and training

• Competitive Benefits Package
• Company 401K Contribution
• Paid Time Off and Holidays
• Paid Parental Leave
• Access to Free Tickets to Baseball Games & MLB.TV
• Discounts at MLB Store | MLBShop.com
• Employee Assistance Programs (EAP)
• Onsite/Online Training & Development Programs
• Tuition Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Pet Insurance

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed.

Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

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Are you ready to Step Up to the Plate? Apply below!

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.