Senior Director of Managed Services, Network and Security (Remote)

Who You Are

You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.

The ideal candidate is a transformational leader with a proven history of

• Building and scaling high-performance teams
• Leading MSSP growth and maturity
• Delivering results in complex, global enterprise environments
• Driving operational excellence and continuous improvement

This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment.

This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models. Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business.

Must be based in the United States. Travel up to 30% may be required.

Required Qualifications

• Proven experience as a senior people leader managing large networking and security teams
• Demonstrated success building, scaling, and transforming high-performance teams
• Experience leading global delivery operations within MSP/MSSP environments
• Expertise across core networking fundamentals and advanced security domains
• Deep experience in:
• Networking infrastructure, protocols, and architecture
• SASE / SSE / ZTNA
• Identity-first security (IAM, Okta, Azure AD, PAM)
• XDR / MDR and security operations
• Cloud security (CNAPP, CSPM, CWPP)
• Compliance frameworks (NIST, SOC2, HIPAA)
• OT / IoT / edge security
• DDoS and network protection strategies
• Strong understanding of Zero Trust architecture and modern security frameworks
• Experience building or scaling managed services portfolios and delivery frameworks.
• Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks).
• Strong financial acumen related to infrastructure cost models and consumption-based services.
• Prior experience building or turning around high-performance managed services teams
• Prior experience implementing and scaling ITIL and LEAN process frameworks
• Strong financial and operational acumen
• Strong understanding of ITSM frameworks, operational processes, and managed services delivery models.
• Experience in performance tuning, capacity planning, and large-scale infrastructure optimization.
• Excellent executive communication skills with the ability to simplify complex technical concepts.

• 15-20+ years of experience in enterprise networking and security, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority.
• Prior experience in a Managed Services Provider (MSP) or consulting organization.
• Prior experience leading and developing managers
• Proven track record of growing a business with documented cases of close collaboration with sales executives
• Experience leading global delivery operations within MSP/MSSP environments
• Expertise across core networking fundamentals and advanced security domains
• Proven success scaling high-performance MSSP and managed services teams
• Experience building training programs and engineering career paths
• Strong experience in resource planning, utilization, and service profitability
• Familiarity with ServiceNow, SIEM, SOAR, and monitoring platforms
• Deep LEAN experience, including:
• Kaizen and continuous improvement
• Waste elimination and process optimization
• Standardization and operational governance
• Transformation of service delivery organizations
• Certifications preferred:
• CISSP, CISM, CCIE, or equivalent
• Cloud security certifications (AWS, Azure)
• LEAN / Six Sigma

• Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders
• Develop structured training, certification, and career progression programs
• Lead global hiring, onboarding, and workforce planning strategies
• Drive organizational transformation and turnarounds for underperforming teams
• Establish strong coaching, mentorship, and leadership development frameworks

• Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment)
• Scale delivery across multi-client, multi-region environments
• Own SLAs, KPIs, and customer satisfaction metrics
• Drive automation, standardization, and service delivery maturity

• Oversee enterprise network infrastructure including:
• Physical components (routers, switches, cabling)
• Virtual networking layers across data center and cloud environments
• Ensure deep expertise across network protocols, including:
• TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP
• Govern architecture and standards for:
• IP addressing (IPv4/IPv6) and subnetting strategies
• MAC addressing and Layer 2/Layer 3 segmentation
• Ports and service communication models
• Define and standardize network topologies, including:
• Star, mesh, hybrid, and distributed architectures
• Drive performance across:
• Network availability, throughput, latency, and fault tolerance
• High availability (HA) and redundancy architectures
• Lead modernization of cloud networking, including:
• Virtual networks, VPCs, hybrid connectivity, and secure segmentation

• Lead SASE / SSE / ZTNA strategy and service delivery
• Enable secure, identity-driven access across distributed environments

• Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM)
• Implement Zero Trust identity models and governance

• Lead XDR / MDR capabilities and service delivery
• Drive SIEM / SOAR integration, threat detection, and response maturity

• Own security capabilities across:
• CNAPP, CSPM, CWPP
• Secure hybrid and multi-cloud environments

• Align services to:
• NIST, SOC 2, HIPAA frameworks
• Embed compliance into managed service delivery models

• Secure operational technology, IoT, and edge environments
• Drive segmentation, monitoring, and risk reduction strategies

• Lead DDoS protection, firewall strategy, IDS/IPS, and segmentation
• Ensure proactive defense and threat containment across network layers

• Own end-to-end delivery performance across networking and security services
• Drive maturity in:
• Incident, problem, and change management
• Monitoring and observability
• Lead LEAN-driven continuous improvement, including:
• Process optimization and waste reduction
• Standard work and performance metrics
• Operational transformation across global teams

• Serve as an executive leader in client engagements and escalations
• Lead strategic reviews, service improvement initiatives, and roadmap discussions
• Partner with sales and solutions teams to expand MSSP and networking offerings
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!

Pursuant to the NYC Pay Transparency Law, the salary range in New York City for this position is $220,000 - 320,000 OTE (total compensation inclusive of base salary and bonus/commission). Compensation in other geographies may vary.