Senior Software Engineer, Customer Engineering
NetBrain, Toronto, ON +2
What you will do
- Own the end-to-end resolution of complex, high-impact customer issues, including deep technical investigation, root cause analysis, and validation of fixes
- Act as a key liaison between customers, support, engineering, and product teams to drive timely resolution and ensure alignment across stakeholders
- Translate customer issues and recurring patterns into actionable insights, including well-defined feature requests and product improvement recommendations
- Partner with product management and engineering to influence roadmap priorities, improve product stability, and enhance overall customer experience