Senior AI Software Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

NiCE Labs (nice.com/nice-labs) is where NiCE explores what's next in AI for customer experience. This role is on AI Innovation, the Labs pillar that builds and validates new AI capabilities through prototypes, so the company can make better product decisions, faster.

We're a deliberately small, senior team of builders inside NiCE Cognigy, the AI agent platform. We operate in fast iteration cycles: spot an emerging capability, build a working prototype, validate it against real metrics (quality, latency, cost, user impact), and then decide: kill it, iterate, publish it, or hand it off to a product team. Some of our work is public, like the open-sourced Cognigy Platform MCP server; most of it shapes the product roadmap from the inside.