- Experience implementing MCP servers or clients, and integrating with enterprise systems
- Familiarity with the Anthropic Claude API and tool-use patterns
- Background in CX, contact centre, CCaaS, or enterprise SaaS environments, with exposure to Cognigy or NiCE CXone
- Experience with LLM evaluation frameworks and observability tooling
- Experience with low-code or agent-building platforms such as Claude, Microsoft Copilot Studio
- Experience in workflow applications such as N8N or similar
What’s in it for you?
SPARK is a chance to be a founding member of a brand-new team, and to shape how NiCE turns AI ideas into everyday tools used by colleagues around the world.
Join an ever-growing, market-disrupting, global company where the teams, comprised of the best of the best, work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about AI, innovative at heart, and excited to constantly raise the bar on what intelligent technology can do, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID- 11875 Reporting into: VP, Business Operations Role Type: Individual Contributor