Product Manager III – Payment Services

Required Qualifications

• 7+ years of product management experience, with at least 4 years focused specifically on payment products, payment platforms, or financial technology.
• Demonstrated experience managing payment products at scale — ideally processing millions of transactions monthly across multiple channels and customer segments.
• Deep knowledge of PCI-DSS compliance requirements and hands-on experience shepherding products through compliance processes.
• Strong working knowledge of card network rules (Visa, Mastercard operating regulations), NACHA ACH rules, and relevant federal consumer financial regulations (Reg E, CFPB).
• Experience managing or negotiating with payment processors, gateways, or acquiring banks.
• Strong cross-functional leadership skills with experience driving alignment across engineering, compliance, legal, finance, operations, and customer-facing teams.
• Excellent written and verbal communication skills, including the ability to present complex payment and compliance topics to executive, member, and technical audiences.
• Ability to travel as needed.

Minimum Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

• Experience in energy, broadband, municipal services, or cooperative billing environments — or direct experience building payment products for these verticals.
• Prior experience at a payment processor, acquiring bank, or payment-focused SaaS company.
• Exposure to convenience fee and surcharge compliance across multiple U.S. states.
• Experience with IVR, kiosk, or in-person payment channel management.
• Knowledge of FedNow, RTP, or real-time payment product development.
• Experience with pay-by-bank, open banking, or ACH-based payment product initiatives.

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry.

Energy & Broadband Focus | Senior-Level | Full-Time

Position Summary

The Product Manager III – Payment Services owns NISC’s end-to-end payment solutions, serving as the enterprise expert on platforms, channels, processors, pricing, compliance, and partnerships. This high-visibility role leads the strategy, roadmap, and delivery of secure, scalable payment solutions aligned with Member needs and regulatory requirements. The role also drives partner relationships, evaluates emerging technologies, and ensures strong performance while advancing NISC’s payment capabilities as it grows.