Foundry Support Desk Engineer

We’re looking for a Support Desk Engineer to be the first dedicated owner of Foundry platform support at Nscale — the go-to person for resolving technical issues, fielding user questions, and ensuring the organisation can operate on Foundry with confidence.

You’ll be the first point of triage for all Foundry support requests, owning the end-to-end resolution of issues across IT-owned projects and general platform usage.

You’ll diagnose problems at the Spark and pipeline level, resolve what you can directly, and bring in the right specialists — including Use Case Leads, Data Source Developers, and other technical teams — when deeper domain knowledge is required.

Beyond reactive support, you’ll build the documentation, monitoring, and processes that reduce recurring issues and progressively raise the technical capability of the wider user base.