Interaction Designer
Observe.AI, Bengaluru
What you will do
- Understand the quality evaluation forms of our pilot and proof of concept customers and configure trackable points of interest from these evaluation forms into the Observe.AI dashboard in order to augment & automate customer quality assurance processes
- Automate scoring for evaluation forms through configuring speech analytics tools
- Audit and resolve accuracy issues of voice analytics data to reduce false readings
- Provide thought leadership and help refresh speech analytic configurations
- Learn each customer's business processes and KPIs to determine how interaction analytics can be used to improve them
- Collaborate and assist customer business leaders to identify, plan and execute their company's strategic analytical objectives utilizing Observe.AI's voice analytics tools
- Work with customers to ensure that each business initiative is supported by a strong value story
- Anticipate and identify issues & conflicts to diffuse potential problems and, if necessary, provide an escalation path to ensure swift resolution of customer issue