Technical Account Manager - Auth0
Okta, London, United Kingdom +2
What you will do
- Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
- Learn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identity
- Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
- Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
- Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices
- Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
- Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity