Lead Software Engineer - ServiceNow

• Provide oversight, and coaching for a team of entry-level to mid-level

• Formal training or certification on software engineering concepts and 5+

• Familiarity with modern front-end technologies
• Exposure to cloud technologies
• Experience implementing the Service Portal on ServiceNow (preferred).
• Demonstrates strong understanding of ServiceNow platform and PaaS model with

relevance to ServiceNow integration solutions.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

• Be accountable for decisions that influence teams’ execution and

• Collaborate with the Business Analysis team for producing estimates and agile

delivery plans, stakeholders etc.

• Identify and mitigates issues to execute a book of work while escalating

• Design, code, test, and deliver software leveraging firm-wide frameworks and

best practices for the ServiceNow platform.

• Follow and enhance the scrum practices for continuous team processes

• Drives team adoption of enterprise-authorized AI-assisted engineering

practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.

• Applies knowledge of tools within the Software Development Life Cycle

toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.

• Applies knowledge of tools within the Software Development Life Cycle

toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.

• Identifies opportunities to eliminate or automate remediation of recurring

issues to improve overall operational stability of software applications and systems

• Leads evaluation sessions with external vendors, startups, and internal teams

to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture

• Significant software development experience with proven ServiceNow

architect/team lead responsibilities.

• Demonstrated experience leading effective use of approved AI-assisted

software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.

• Strong understanding of responsible AI use in engineering workflows,

including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices

• ServiceNow certifications: CSA, CAD, CIS–ITSM.
• Ability to translate business requirements into scalable technical solutions.
• Experience leading teams of technologists and driving strategic initiatives.

Hiring, developing, mentoring, and recognizing talent.

• Strong understanding of SDLC and ITIL practices.
• Expertise in resource allocation and project planning to deliver within

timelines.

• Deep knowledge of ServiceNow architecture, data/security models, and

application framework; strong integrations and authentication patterns.

• Proficiency in performance optimization (scripts, indexing, queries, tuning),

Performance Analytics (KPIs, reporting), and JavaScript/AngularJS for reusable, testable components; committed to continuous learning.

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.