Applied AI/ML Lead - Small Business

Chase Small Business Banking is a world-class brand serving 7 million small business clients with a full suite of financial services, including lending, deposits, cards, and online solutions.

As an Applied AI and Machine Learning Lead, you will set the technical direction for agentic AI products supporting Small Business Lending. You will lead the design and production delivery of agent behavior across prompts, retrieval, tools, evaluation, routing, and memory, while owning the measurement loop that demonstrates whether the system works. Partnering closely with Product and Engineering, you will define meaningful outcomes, guide a small team, and ensure the solutions are reliable, safe, cost-aware, and appropriate for a regulated financial environment.

• Set the technical direction for applied AI in Small Business Lending,

translating ambiguous needs into a solution strategy, success measures, and delivery plan

• Lead projects from discovery through production, managing priorities, risks,

• Master's or PhD degree in computer science or a data science-related

• Guide agent design across prompts, context, retrieval, tools, evaluation,

• Define evaluation, safety, and guardrail approaches for non-deterministic

• Partner with Engineering on infrastructure, retrieval, tool APIs, telemetry,

• Mentor and guide junior team members
• Cultivate stakeholder and partner relationships, communicate effectively to

senior management

• Developed and deployed production machine learning or generative AI solutions

• Experience leading AI/ML services from ideation to deployment, including

design, code review, automated testing, CI, monitoring, and post-release improvement

• Built evaluations and safety controls for nondeterministic and agentic

• Worked with data pipelines, SQL, and structured and unstructured data
• Advanced knowledge of statistical methods, experimental design and A/B

• Communicated complex findings and recommendations clearly to technical and

• Experience with RAG, vector databases, search, and structured or unstructured

• Experience fine-tuning foundation models, training embeddings, or optimizing

• Expertise with LLM orchestration frameworks such as LangChain, LangGraph, or

similar tools.

• Experience with tracing and observability tools such as Arize Phoenix.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.