- AWS
- Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch
- ServiceNow
- Kafka
- API design/integration and troubleshooting
- Incident, problem, and change management (ITIL-aligned)
- SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)
- Root cause analysis and post-incident governance
- SQL and data analysis for operational reporting
- CI/CD awareness and release governance
- Strong communication, stakeholder management, and documentation skills
Required experience and skills 6+ years of IT troubleshooting, resolution, and maintenance experience. Experience with large-scale on-premises and public-cloud environments, preferably AWS. Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk. Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform. Familiarity with EKS, Kubernetes, Docker, and common networking issues. A proactive approach to learning and recommending new technologies
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.