Ovatient, Remote +1
The Operator Who Turns Digital Care Into a Reliable, Scalable Experience
Do you see architecture where others see friction? Do you instinctively map Epic workflows, identity flows, and integration boundaries before discussing features? Have you ever walked into a MyChart implementation and thought, ‘I know exactly how this should be structured’?
At Ovatient, we are building a virtual-first care model that works because the platform works — reliably, seamlessly, and at scale across health systems and employer partners. We are not building another digital front door. We are building a Digital Health Home™ embedded within Epic — deeply integrated with health systems and employer partners.
As we scale, the strength and clarity of our platform services and user experience will determine our success. This role owns that future.
We are seeking a Head of Platform Services & User Experience to own the digital backbone of our patient and clinical experience.
This is structured platform ownership with operational accountability.
You will own the digital experience, integration architecture, platform reliability, and implementation mechanics that allow Ovatient to scale predictably across partners. This is a “both-and” leadership role–you will define architecture and roadmap while also rolling up your sleeves to drive implementations, triage platform issues, and stabilize operations as we grow. Until additional layers are built, you will operate both strategically and tactically.
You will work in close partnership with the CMIO, who owns clinical governance and safety, while you own platform design, technical execution, and operational reliability.
If you are energized by turning digital complexity into operational clarity and building systems that seamlessly and reliably work, we should talk.
Digital Product Ownership – Patient & Clinical UX This includes both patient-facing experiences and internal operational tools that support clinical and care delivery teams as well as owning the end-to-end digital experience across MyChart, Digital Health Home™ / MyCare Anywhere™, and Employer partner deployments, including:
Platform Services Operations & Reliability Own platform performance and service discipline, including:
Epic / MyChart Integrations & Interoperability Architecture Design and execute the technical integration framework that supports clinical workflow and data priorities, including:
Customer Onboarding & Implementation (Discovery through Stabilization) Own implementation structure, sequencing, and timeline control across customers and employer partners, including:
If you’re ready to architect what matters, operate where it counts, and turn digital complexity into reliable care at scale — let’s talk.
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Source: the Ovatient Greenhouse job board. We last checked this job 9 h ago. We first saw it 8 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
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