PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.
We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.
When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.
With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.
- Define and drive the product vision, strategy, and multi-year roadmap for Retail Experiences, with end-to-end ownership from discovery through launch and iteration.
- Champion the guest by mapping the full on-property journey, finding the moments of friction and opportunity, and turning them into prioritized product bets.
- Build digital features that connect to the physical environment, including location-aware experiences, property services, personalized offers, and in-the-moment loyalty recognition.
- Partner with product teams across the organization like Growth, Core and Hospitality to create a user centric experience.
- Work closely with Retail Operations and property teams to understand frontline realities, pilot new capabilities, and scale rollouts across a varied portfolio of properties.
- Partner with Engineering on integrations with property systems, hardware, and third-party services, and own the mobile release process in coordination with delivery teams.
- Develop go-to-market and adoption plans that bring guests and property teams along, including content, communications, and in-property activation.
- Use research, behavioral data, competitive analysis, and experimentation to prioritize, measure incremental impact, and continually improve the experience.
- Balance guest experience goals with regulatory, compliance, and responsible gaming requirements.
- Bring clarity to ambiguity: turn a broad set of needs across many stakeholders into a focused strategy and a roadmap people can rally behind.
- Influence and align senior stakeholders across Product, Engineering, Design, Data, Marketing, Operations, Compliance, Finance, and our property and business teams.
- Other duties as required.