Platform Operations Implementation
Pico, Pune
Pico has this job in 1 other place
What you will do
- Provide operational support across Pico’s infrastructure and platform services, including client trading environments, to ensure systems run at optimal performance and consistently meet defined KPIs and Service Level Agreements (SLAs).
- Ensure the stability, availability, and reliability of platform services in a 24x7 production trading environment.
- Act as second-line support, performing technical investigation, triage, and expert-level troubleshooting of platform and client systems.
- Take end-to-end ownership of incidents and service requests logged in the Pico ticketing system through to resolution.
- Perform root cause analysis of platform incidents and contribute to permanent fixes and preventative improvements.
- Deliver a high standard of operational service and maintain strong relationships with internal teams and external customers.
- Interface with vendors, market participants, and financial exchanges to support platform operations and resolve technical issues.