Business Analyst Middle+ [Delivery, Colombia]

What makes you a great fit

• 3+ years of experience as a Business Analyst
• Strong understanding of product development processes, product metrics, and continuous product improvement
• Experience gathering and documenting business requirements and translating operational needs into development tasks
• Hands-on experience with hypothesis generation, experimentation, and A/B testing
• Strong analytical skills and ability to work with data, reporting, and Product Analytics teams
• Willingness to work closely with local operational teams, including on-site visits to understand processes and identify improvement opportunities
• Confident use of Claude or other AI tools in daily work
• Strong communication and stakeholder management skills, with the ability to work across multiple teams
• Independence, proactivity, and ability to manage diverse tasks in a fast-changing environment
• B2 or higher English level for effective communication with an international team
• Willingness to relocate to Colombia and work on-site with local teams

Your bonus skills

• Spanish language skills
• Experience with operations-heavy products, logistics, delivery, or internal operational tools

Our ways of working

• Innovative Spirit: A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

• Gathering and structuring business requirements from operational teams and translating them into clear development tasks
• Developing Ambassador Delivery scenarios and internal tools for couriers and supervisors
• Improving ambassador performance monitoring and incentive management processes
• Analyzing operational workflows, collecting feedback from local teams, and identifying bottlenecks
• Formulating hypotheses and running A/B tests and experiments to improve delivery quality and conversion
• Supporting the digitization and optimization of operational processes
• Defining key performance metrics and collaborating with Product Analytics on dashboards and reporting
• Working closely with Product, Engineering, and Operations teams to support implementation, releases, and post-launch analysis

• Relocation support to Colombia with assistance for the employee and their family
• Flexible work from our office or remote
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation Policy: Annual leave and paid sick leave as per applicable policies