Technical Account Manager

Prismatic, United States +1

The role

As a Technical Account Manager, you own the ongoing technical success of a named set of customers. You understand what they are building, why it matters to their business, and how Prismatic fits into their product and architecture. You help new work achieve its goals and keep existing integrations operating reliably as their needs evolve.

You build relationships with the engineering and product leaders who guide the work and the developers who deliver it. From initial implementation through production adoption, new use cases, and technical challenges, you turn customer priorities into a clear plan and stay accountable for moving it forward. You bring recommendations to the customer, help their team make sound technical decisions, and involve the right Prismatic specialists when needed.

What you will do

Know your accounts. Understand each customer's software business: who they serve, how their product creates value, and what is driving their roadmap. Connect that context to their integration priorities, architecture, and technical stakeholders so your recommendations support their product and business goals.
Own the technical relationship. Lead regular technical conversations with customer builders and the people directing their work. Come prepared with relevant recommendations, questions, and next steps based on their priorities and how they use Prismatic.
Drive work to an agreed result. Turn customer goals into scoped technical objectives with success criteria, owners, milestones, and dates. Align customer builders and Prismatic specialists on the work needed for implementation, production launches, feature adoption, and migrations. Surface dependencies and stalls early and follow through on actual use and results.
Build customer capability. Identify where customer teams need guidance, provide practical advice, and organize focused working sessions with the right technical experts. Follow through until customers can apply that guidance and build and operate effectively.
Improve how customers operate. Use adoption data, integration performance, support history, and customer feedback to identify risks and opportunities. Recommend improvements to reliability, usage, and cost, and follow through to confirm the results.
Lead technical escalations. Establish the problem, customer impact, and recovery plan; coordinate Support, architecture specialists, Product, and Engineering; and follow through until recovery is verified. Keep the customer and Account Manager informed of progress, risks, and next steps.
Participate in the on-call rotation. Triage critical customer incidents, coordinate with Engineering, and own customer communication.
Help customers adopt what comes next. Identify relevant capabilities and use cases and connect them to the customer's priorities. Bring in Solution Engineering for demos and technical selling, supply the account context they need, and carry resulting technical commitments into the customer's plan.
Make the account team effective. Maintain clear architecture notes and action plans, prepare specialists with the context they need, and bring customer evidence to Product and Engineering to improve the platform.

Technical Account Manager

The role

Technical Account Manager

The role

What you will do

What you need

Nice to have

The pay range for this role is

Life at Prismatic

Pay and benefits

About Prismatic

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